Ombudsman logs 20% drop in Sipp complaints
Number of self-invested personal pension cases taken on by the FOS rose by 107%
Complaints
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CII subsidiary unveils complaints guide
Insurers should be continually looking to improve their dealings with customer services
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Financial services firms failing to handle complaints
Companies that can’t maintain, if not improve, service quality will be left behind
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Are advice firms reporting badly behaved peers to the FCA?
As rising costs often mean ‘good’ firms are hit by the fallout when others go bad
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UK ombudsman reports 14% rise in IFA complaints
It also logged a large increase in historical cases from over 15 years ago
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FCA complaints fall for first time since 2016 changes
Phoenix Group and The Share Centre take top spots for investments and pensions but show improvement
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How to manage client complaints
Learn how to assess and monitor the risk and impact of complaints
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Spain and Italy accused of life insurance protectionism
Companies complain that local requirements are costly and unnecessary
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FCA complaints hit record high of 4.13 million
Phoenix and Share Centre most complained about for investments and pensions, respectively
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Financial Ombudsman reports 77% rise in Sipp cases
Nearly 60% of self-invested personal pension complaints upheld
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IFAs claim ombudsman biased towards complainants
In a recent IFA survey, 83% thought the financial ombudsman treated them as “guilty until proven innocent”
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Intrinsic to compensate client for pension transfer charges
Intrinsic Financial Planning has been ordered by the UK’s Financial Ombudsman Service (FOS) to compensate a client who says he was not aware of the charges that were applied to his pension on transfer.