Sipp complaints drive up FSCS levy
Lifeboat scheme to raise £87m more in 2020/21
Complaints
-
-
Ombudsman logs 20% drop in Sipp complaints
Number of self-invested personal pension cases taken on by the FOS rose by 107%
-
CII subsidiary unveils complaints guide
Insurers should be continually looking to improve their dealings with customer services
-
Financial services firms failing to handle complaints
Companies that can’t maintain, if not improve, service quality will be left behind
-
Are advice firms reporting badly behaved peers to the FCA?
As rising costs often mean ‘good’ firms are hit by the fallout when others go bad
-
UK ombudsman reports 14% rise in IFA complaints
It also logged a large increase in historical cases from over 15 years ago
-
FCA complaints fall for first time since 2016 changes
Phoenix Group and The Share Centre take top spots for investments and pensions but show improvement
-
How to manage client complaints
Learn how to assess and monitor the risk and impact of complaints
-
Spain and Italy accused of life insurance protectionism
Companies complain that local requirements are costly and unnecessary
-
FCA complaints hit record high of 4.13 million
Phoenix and Share Centre most complained about for investments and pensions, respectively
-
Financial Ombudsman reports 77% rise in Sipp cases
Nearly 60% of self-invested personal pension complaints upheld
-
IFAs claim ombudsman biased towards complainants
In a recent IFA survey, 83% thought the financial ombudsman treated them as “guilty until proven innocent”