UK regulator under scrutiny over handling of complaints
FCA should set a ‘good example’ as it expects firms to act fairly
ANNOUNCEMENT: UK Adviser is now PA Adviser. Read more.
FCA should set a ‘good example’ as it expects firms to act fairly
As it fails to hold anyone to account a year after the Woodford scandal
Estimated £44m will be used just to compensate mini-bonds victims
Changes to start on 1 April
Firm also received 40 customer criticisms about investments between 1 June and 31 December 2019
Their personal details were publicly accessible despite not being relevant to the FOI request
In response to a freedom of information request
As Pensions Ombudsman found ‘no evidence of scaremongering’ and ruled in favour of trustee
Lifeboat scheme to raise £87m more in 2020/21
Number of self-invested personal pension cases taken on by the FOS rose by 107%
Insurers should be continually looking to improve their dealings with customer services
Companies that can’t maintain, if not improve, service quality will be left behind