Ombudsman upheld just 27% of pension complaints last quarter
As it reveals surge in coronavirus-related enquiries
As it reveals surge in coronavirus-related enquiries
Proposed changes to Complaints Scheme prompted industry and consumer backlash
As trio of UK regulators seek to cap redress for financial loss at £10,000
FCA should set a ‘good example’ as it expects firms to act fairly
As it fails to hold anyone to account a year after the Woodford scandal
Estimated £44m will be used just to compensate mini-bonds victims
Changes to start on 1 April
Firm also received 40 customer criticisms about investments between 1 June and 31 December 2019
Their personal details were publicly accessible despite not being relevant to the FOI request
In response to a freedom of information request
As Pensions Ombudsman found ‘no evidence of scaremongering’ and ruled in favour of trustee
Lifeboat scheme to raise £87m more in 2020/21