Insurance giant racks up most upheld complaints
Firm topped the list for claims regarding both pension and investment products
Complaints
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Ombudsman upheld just 27% of pension complaints last quarter
As it reveals surge in coronavirus-related enquiries
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UK regulator rejects compensation cap criticism
Proposed changes to Complaints Scheme prompted industry and consumer backlash
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FCA complaints scheme changes ‘unfair, immoral and illegal’
As trio of UK regulators seek to cap redress for financial loss at £10,000
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UK regulator under scrutiny over handling of complaints
FCA should set a ‘good example’ as it expects firms to act fairly
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UK regulator accused of lacking bite
As it fails to hold anyone to account a year after the Woodford scandal
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£100m hike in UK lifeboat scheme levy
Estimated £44m will be used just to compensate mini-bonds victims
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Maximum ombudsman compensation limit to rise to £355,000
Changes to start on 1 April
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Aviva tops life, pension and decumulation ombudsman complaints
Firm also received 40 customer criticisms about investments between 1 June and 31 December 2019
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Mini-bond victim caught in UK regulator data breach
Their personal details were publicly accessible despite not being relevant to the FOI request
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FCA admits wrongful publication of data
In response to a freedom of information request
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Four British Steel pension scheme complaints rejected
As Pensions Ombudsman found ‘no evidence of scaremongering’ and ruled in favour of trustee