Close to all advisers forced to apologise for poor platform service
Parmenion’s 2024 ‘The Impact of Poor Platform Service’, reveals worsening service
Complaints
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BareRock founder says advisers can meet the 3-day complaint rule
Complying with the requirement ‘virtually impossible’ without support
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Simplify Consulting’s Monserrate: Hitting the target on customer complaints
One-fifth of respondents to a recent survey said they had changed providers because of a complaint
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One in five clients leave wealth firms due to complaint handling
Complaints procedures ‘still leave a lot to be desired’
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Advice suitability complaints rising and upheld more often – Oxford Risk
41% of complaints against financial advisers in 2022/23 were upheld
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Maximum ombudsman compensation limit to rise to £415,000
Changes to start on 1 April
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Aviva tops pension complaints list
But just 24% of cases were upheld in H1 2022, Ombudsman data shows
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Ombudsman records drop in pensions and investments complaints
But it warns about the rise in social media scams
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Advice suitability complaints jump 44%
As Sipps trigger 3,000 angry customers
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Ombudsman eyes temporary reporting changes to solve claim surge
After it received 90,000 more complaints than it expected during the pandemic
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Redress for victims ‘impossible’ under FCA compensation changes
As Gina Miller files complaint against regulator over reforms to its scheme
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Staggering 91% rise in UK investment and pension complaints
Ombudsman believes cases ‘might have been avoided with better communication’