BareRock founder says advisers can meet the 3-day complaint rule
Complying with the requirement ‘virtually impossible’ without support
Complying with the requirement ‘virtually impossible’ without support
One-fifth of respondents to a recent survey said they had changed providers because of a complaint
Complaints procedures ‘still leave a lot to be desired’
41% of complaints against financial advisers in 2022/23 were upheld
Changes to start on 1 April
But just 24% of cases were upheld in H1 2022, Ombudsman data shows
But it warns about the rise in social media scams
As Sipps trigger 3,000 angry customers
After it received 90,000 more complaints than it expected during the pandemic
As Gina Miller files complaint against regulator over reforms to its scheme
Ombudsman believes cases ‘might have been avoided with better communication’
Firm topped the list for claims regarding both pension and investment products