Simplify Consulting’s Monserrate: Hitting the target on customer complaints
One-fifth of respondents to a recent survey said they had changed providers because of a complaint
Vulnerable clients
-
-
57% of inheritance advisers seen instances of financial abuse or suspected it
Including cases of lasting power of attorney coercion
-
Adviser network partners with regtech provider to better assess vulnerable clients
Enabling advisers to successfully identify vulnerable client characteristics
-
Vulnerable advice clients ‘slipping through the cracks’
Just 32% of advisers have put specific practices in place to help these customers
-
Ailo unveils vulnerability code of conduct
It will help members ‘evolve strong and consistent behaviours’ to confidently serve clients
-
SJP rolls out tools to help vulnerable clients
‘Increasing regulatory pressure’ has made it more important advisers have access to resources
-
How advice firms should deal with vulnerable clients
‘There is a need for extra care to ensure their unique circumstances are taken into account’
-
Old Mill unveils advice service for vulnerable clients
In a bid to ‘offer real value and differentiate ourselves from our competitors’
-
FCA sets out stronger protection rules for retail investors
Firms will have to follow the guidance or ‘face regulatory action’
-
‘Consistent standards’ needed to protect vulnerable clients
PFS chief executive says advisers can ‘offer balance and scrutiny’ with financial decisions
-
Quarter of UK adults have low financial resilience due to covid
FCA survey shows number of at risk Brits has shot up 15% since the start of the pandemic
-
PFS unveils financial vulnerability taskforce
To promote a ‘greater understanding of clients’