PEOPLE MOVES: Axa, Canada Life, Columbia Threadneedle
Insurer names managing director of retail and health, while life company hires sales director
Phoenix
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Aviva tops ombudsman complaints for life and pensions
Phoenix Life and Prudential also high on investors’ hitlist during first half of 2019
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Standard Life Assurance fined more than £30m
Call handlers incentivised with significant bonuses and rewards for meeting/exceeding sales targets
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FCA complaints fall for first time since 2016 changes
Phoenix Group and The Share Centre take top spots for investments and pensions but show improvement
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Talk about money to tackle mental health
Nearly 12 million Brits believe it could lift psychological and emotional strain
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Standard Life referred to FCA over non-advised annuity sales
£225m in redress set aside
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Brits unaware of who will benefit from their retirement policy
Most believe that a will is sufficient, but pensions are not part of a person’s estate
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FCA complaints hit record high of 4.13 million
Phoenix and Share Centre most complained about for investments and pensions, respectively
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Retiree not entitled to pension based on wrong annuity quotes
Ombudsman rules in favour of Phoenix Life despite litany of errors in fund and annuity projections
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Phoenix deal marks SLA transition to diversified investment business
Phoenix Group’s acquisition of Standard Life Assurance completes for £3.3bn
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Phoenix takes £68m hit on charges and exit fee overhaul
Changes are not a result of recent criticism, Phoenix Life chief executive tells International Adviser
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Phoenix Life vindicated in ombudsman decisions
Complaints about mis-selling, high commission and underperformance were not upheld