Jump in FOS complaints to 141k is ‘an unnerving trend’
49% higher than the same period the year before
complaint handling
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Close to all advisers forced to apologise for poor platform service
Parmenion’s 2024 ‘The Impact of Poor Platform Service’, reveals worsening service
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BareRock founder says advisers can meet the 3-day complaint rule
Complying with the requirement ‘virtually impossible’ without support