Simplify Consulting’s Monserrate: Hitting the target on customer complaints
One-fifth of respondents to a recent survey said they had changed providers because of a complaint
Compensation
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Woodford investors to receive initial £185.7m distribution
Redress to be paid out today, almost five years on from fund’s initial suspension
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FCA to review compensation limits for pension claims
As the regulator continues to move towards a ‘polluter pays’ FSCS model
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Two more advice firms shut up shop in the UK
A total of 22 claims have already been filed with the FSCS
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10 UK advice firms failed between October and November 2022
Clients who are owed money have been urged to get in touch with the lifeboat scheme
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£49m British Steel redress scheme gets greenlight from UK regulator
More than 1,000 consumers are expected to be compensated
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British Steel pension advice firm fails
12 claims have already been filed with the FSCS
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FSCS on the hunt for clients of two unregulated investment firms
To explore whether compensation could be deemed valid under its rules
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Two UK wealth firms fail
FSCS has already received claims against both companies
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FCA will ‘take action’ over firms miscalculating DB transfer redress
Ongoing fund costs and adviser charges are not being taken into consideration
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FSCS backtracks on advice firm failure
As liabilities may fall onto another company that is still in business
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Financial advice firm goes bust
FSCS has already received five claims against it