Complaints to UK regulator soared in H2 2019

Increase of two million complaints but average redress lower than first half of the year

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The Financial Conduct Authority (FCA) has revealed it received 6.02 million complaints between 1 July to 31 December. 

In H1 2019, there were 4.29 million complaints filed with the regulator. 

The majority related to payment protection insurance (PPI). When excluded from the overall number, there were 2.31 million complaints lodged with the FCA in H2an increase from the 2.17 million in the first half of the year. 

But the average compensation fell to £184 in the second half, compared with £200 ($251, €229) in the first six months of 2019, the watchdog said.  

Product  Complaints in H2 2019  Complaints in H1 2019 
Annuities  8,548  6,443 
Discretionary management services  1,755  1,589 
Drawdown  4,125  4,841 
Equity Release  2,028  1,662 
Investment bonds  10,129  8,964 
Investment trusts  480  784 
Isas (investment held)  17,696  19,104 
Medical/health insurance  56,432  56,935 
Non-discretionary management services  1,086  1,196 
Non-workplace pensions  33,271  37,331 
Platforms  7,071  9,684 
Savings (non Isas)  71,048  74,574 
Whole of life/term assurance/critical illness  34,486  36,038 

Source: Financial Conduct Authority 

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